Refund and Return Policy
1. Refund Policy
Customer Satisfaction Guarantee: We strive to ensure that you are completely satisfied with your purchase. If you are not happy with your product, we offer a hassle-free refund policy.
- Eligibility: Refunds are available for products returned within 30 days of receipt.
- Condition: Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Process: To initiate a refund, please contact our customer service team at [Your Contact Information]. Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
- Exceptions: Perishable items, such as honey, may not be eligible for a refund unless they arrive damaged or spoiled.
2. Return Policy
Easy Returns: We understand that sometimes you may need to return a product. Our return policy is designed to make this process as simple and straightforward as possible.
- Initiating a Return: To start a return, contact our customer service team at support@classycrest.com with your order number and reason for the return.
- Return Window: Returns must be initiated within 30 days of receipt of the product.
- Product Condition: Returned items must be unused, in their original packaging, and in the same condition that you received them.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process your refund or exchange promptly.
3. Damaged or Defective Products
Our Commitment: Your satisfaction is our priority. If you receive a damaged or defective product, please contact us immediately.
- Reporting: Report any damaged or defective products within 7 days of receipt.
- Resolution: We will arrange for a replacement or refund as quickly as possible at no additional cost to you.
4. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: support@classycrest.com
- Phone: +2347030685187
- Address: 6B Maryland Crescent, Maryland, Lagos, Nigeria.
We value your satisfaction and strive to ensure a positive experience with our products. Thank you for choosing ClassyCrest Ltd.
